Purpose:

Contribute to meeting or exceeding store sales and profit targets by:

* Passionately inspiring consumer loyalty to the brand

* Diligently executing store operations, with a special focus on selected functional areas

* Providing support and feedback to Retail Professionals and store management

Key Accountabilities:

* Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them

* Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success

* Be a role model for customer service and meeting or exceeding customers' expectations

* Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures

* Be a resource for Retail Professionals in dealing with complex customer service situations

* Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

* Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers

* Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)

* Adhere to all established policies and procedures

* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

* Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor

* Complete cash register transactions quickly and accurately

* Minimize loss in the stockroom, the sales floor and the cash wrap

* Perform all store operations in a safe, effective and efficient manner

* Collaborate productively and respectfully with team members

* Make yourself available to support other team members when needed

* Complete all applicable training programs and effectively apply the learning on the job

* Seek coaching and learning opportunities to continually improve your performance

* Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail policies and procedures.



Knowledge, Capabilities and Experiences:


* Advanced Retail Professional Competencies

* Proficient in all Cash Handling BPs and Store Security Audit

* Skilled in operating personal computers, POS systems, and various software packages including MS office

Physical Requirements:

* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. You must be 18 years or older.



Minimum Qualifications:


* Minimum 6 month work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding

* Basic numeracy and literacy and advanced verbal communication skills

* You must be 18 years or older

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Associated topics:
account coordinator, account management, buyer, client service, counter, manner, retail management, retail sales associate, sales associate, sales professional

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